Oregon Facility Recognized by National Program for Commitment to Quality Care.
PORTLAND, Ore. (June, 2013) – West Hills Village Senior Residence has been recognized as a 2013 recipient of the Bronze – Commitment to Quality award for its dedication to improving the lives of residents through improved quality care. The award is one of three distinctions possible through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The program honors facilities across the nation that have demonstrated their commitment to improving quality care for seniors and individuals with disabilities.
“In an age of changing health care, West Hill Village has remained committed to prioritizing quality care above all else,” said Mark Parkinson, president of AHCA/NCAL. “This facility is an example of the great things that can be accomplished when we commit to person-centered care.”
“At the core of our service delivery is our Platinum Service program which puts our residents in the center of all that we do,” explains Sean Leahy, executive director of West Hills Village. “Providing unparalleled service is the focus of our team efforts and my main personal role. I am committed to following and supporting our service philosophy”.
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality award, West Hills Village may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality award.
“This award is not simply a plaque that facilities hang on the wall and forget,” said Ed McMahon, Chair, AHCA/NCAL National Quality Award Board of Overseers. “Facilities such as West Hills Village receive this award because they’re committed to the constant journey of improving quality care.”
The awards are sponsored by AHCA/NCAL Associate Business Member My InnerView, by National Research Corporation. My InnerView represents the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the healthcare continuum. West Hills Village Senior Residence was one of 361 facilities to receive the Bronze level award, and one of six in the state of Oregon. The award will be presented to West Hills Village during AHCA/NCAL’s 64th Annual Convention and Exposition, October 6-9, 2013, in Phoenix, Ariz.